What you need to know before, during and after making online purchase.
The Law on E-Commerce is compliant with EU legislation.
This Law regulates the conditions and manner of services of the information society, regulation relating to contracts in electronic form, responsibility of service providers of the information society and commercial messages in electronic form. Its area of application is e-commerce of goods and services, which is considered as remote trading. Read more
The Law on Consumer Protection stipulates that the deadline for the vendor’s response to the consumer for a lodged complaint is eight days and the deadline for resolving complaints adopted by the vendor can not be longer than 15 days, or 30 days for technical goods and furniture, from the date of filing of the complaint . Read more
Mr. Leszek Jakubowski, International Consultant
Team leader of the EU funded project E-business Development
“One of the major obstacles to uptake of e-buying in Serbia is the trust that the consumer has in the digital systems and for example the insecurity they feel when paying on line”, says Leszek Jakubowski in the interview for the website www.eposlovanjesrbija.rs.
See E-business training in Sremska Mitrovica
See E-business training in Uzice
See E-business training in Subotica
See E-business training in Leskovac
This publication has been produced with the assistance from the European Union. The contents of this publication are the sole responsibility of the project E-business Development and do not necessarily reflect the views of the European Union. The project is implemented by the consortium led by Exemplas, in cooperation with ACE Consultants, European Profiles, Imorgon, Seidor and Teamnet International.